Refund and Returns Policy

We want you to feel good about shopping with us. If something isn’t right, we’ll do our best to make it right.

How long do I have to return?
You have 30 days from the date of purchase to request a return or exchange. Unfortunately, if more than 30 days have passed, we’re not able to offer a full refund or exchange.

What can I return?
To be eligible, your item must be unused, in the same condition you received it, and in its original packaging. A receipt or proof of purchase is required. Please don’t send items directly to the manufacturer.

Partial refunds may apply if:

  • The item isn’t in its original condition
  • Parts are missing or damaged for reasons not due to our error
  • The return request is made after 30 days

Refunds

Once we receive and inspect your return, we’ll email you to confirm. We’ll also let you know if your refund has been approved.

If approved, your refund will be issued to your original payment method within a few business days.

Haven’t seen your refund yet?

  • Double-check your bank account
  • Contact your credit card company (sometimes it takes a bit to process)
  • Reach out to your bank for updates

If you’ve done all this and still don’t see your refund, please contact us at {email address} and we’ll help.

Sale Items

Please note that only regular-priced items are refundable. Sale items cannot be refunded.

Exchanges

We’re happy to replace items if they arrive defective or damaged. Just send us an email at {email address} and ship your item to {physical address}.

Gifts

  • If the item was marked as a gift and shipped directly to you, you’ll receive store credit for the value of your return. Once we get your return, we’ll send you a gift certificate.
  • If the item wasn’t marked as a gift, or the order was shipped to the gift giver, we’ll send the refund directly to them.

Shipping Returns

Please mail your return to {physical address}.

  • Customers are responsible for return shipping costs, which are non-refundable.
  • If a refund is issued, the cost of return shipping will be deducted.
  • Depending on your location, delivery times for exchanges may vary.
  • For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance.